I led and contributed to end-to-end product design across Volvo’s global ecommerce and post-purchase experiences, shaping checkout, leasing, configurator and order-to-delivery systems in a time where AI forward shopping experiences come to the forefront.
Impact: Improved customer confidence and operational efficiency across markets, including a 15% customer experience improvement, 80% reduction in drop-off, and credit approval times reduced from days to minutes.
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Tina consistently takes ownership, keeps momentum going, and is easy to partner with across teams. She builds trust by being action-oriented and willing to step in where needed to support delivery.
"UX Research Lead
