At Volvo Cars, I had the opportunity to lead user research projects to get a better understanding of how customers interact with the products we are designing and developing.
Due to privacy reasons, the case studies below are password protected.
Volvo Cars Research Projects
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Our goal was to understand what the optimal guidelines are around a risk-free checkout process by completing an audit with the Baymard Institute research.
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Led user testing interviews to understand the how users perceive downpayment in the checkout user experience flow.
STUDY COMING SOON
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Led user testing interviews to understand how the improvements made in checkout.